A comprehensive suite of services engineered to deliver enrollment certainty and study completion
Patient Retention
Patient enrollment is an important first step in your trial. But to get the most from your investment, you need to ensure maximum patient engagement throughout your study to minimize the lost time and money associated with patient drop outs. That’s why offering an enhanced patient experience is critical. And because patients need to understand the value of their participation, education and communication are important, too. So are listening and motivating. What’s more, transportation can’t limit participation and reimbursement must be timely. Acurian Patient Engagement services enhance the patient experience through fast and efficient program implementation that's driven by proven processes and best practices. Carefully crafted around protocol-specific strategies and tactics, this service is reinforced with expert guidance and support to provide sponsors and sites with a single, convenient source for all patient engagement and retention needs.Patient Retention Program
Consisting of three integrated components that communicate consistent messages across online and offline channels, it’s the very core of our retention service. Working in concert to motivate, educate, and engage patients and caregivers, these components enhance the overall patient experience, reduce patient stress and anxiety, and reduce the risk of miscommunication by communicating with patients in the formats most convenient for them. In addition, this service creates a stronger bond among patients, caregivers, and trial sites, and reduces the administrative burden on sites and sponsors.
- My Study Map Mobile Application
- Multi-Channel Patient Messaging
- Patient Engagement & Education Materials
Optional Enhancements
Beyond our core engagement and retention solution, we also offers several options to enhance the patient and caregiver experience and remove obstacles to participation:
- Patient Reimbursement Program
- Patient Transportation Program
- Patient Engagement Web Site
- Patient Reconnect Program
Acurian Retention Manager
Acurian Retention Manager™ is the proprietary web-based system that powers the My Study Map mobile application, multi-channel messaging, and patient reimbursement programs. The Acurian Retention Manager platform enables us to deliver the core global services necessary for sustained patient engagement and support while making it easy for site staff to enroll, manage, and maintain patients throughout their clinical study.
The Right Choice for Patient Retention
We offer a convenient, single-source for best-in-class patient retention solutions, and develops protocol-specific programs leveraging expert professional services, including:
- Strategy Development
- Project Management
- Site Support
- Creative Development
- System Setup & Support